Possibility for config/setup assistance?

Users/Site Administrators
1

Dear Wizards.

I do not know if this is the right forum. But I am wondering if it is possible to buy assistance from Altair (or anybody else) with in-depth knowledge of PBSpro - on a per-hour or time pool basis. I am not talking about a “full pro / licence” package, nor 24/7 support, but rather a place to go with, say, concrete technical/configuration issues, as eg.:

Node grouping - config problems

Also, I am not (yet) considering on-site support and dial-in is out of the question due to company restrictions. But it could include phone/skype/whatever communication to understand our specific needs, and then help to overcome those particulars. I.e. fill the gap between general doc/guides and our particulars.
Once the system is running we will take care of it. If more issues pop up, we may buy more hours etc.

Any ideas / suggestions?

Thanks.

/Bjarne

2

Just to answer half of my own question, contact to Altair seems to be by email: pbssales@altair.com, as per http://www.pbsworks.com/SupportGT.aspx?d=Support,-Services-and-Support

I’ll contact them, and then we will se how it goes. As PBSpro is now FOSS (https://en.wikipedia.org/wiki/Free_and_open-source_software), it is possible that more will start offering this kind of assistance.

Sorry to disturb you all with such an easy question.

/Bjarne

3

It sounds like you’re on the right track, please keep us updated on your progress. Each Altair developer has been issued a stick that may be used to poke others when required. :vulcan: