Possibility for config/setup assistance?

Dear Wizards.

I do not know if this is the right forum. But I am wondering if it is possible to buy assistance from Altair (or anybody else) with in-depth knowledge of PBSpro - on a per-hour or time pool basis. I am not talking about a “full pro / licence” package, nor 24/7 support, but rather a place to go with, say, concrete technical/configuration issues, as eg.:

Node grouping - config problems

Also, I am not (yet) considering on-site support and dial-in is out of the question due to company restrictions. But it could include phone/skype/whatever communication to understand our specific needs, and then help to overcome those particulars. I.e. fill the gap between general doc/guides and our particulars.
Once the system is running we will take care of it. If more issues pop up, we may buy more hours etc.

Any ideas / suggestions?



Just to answer half of my own question, contact to Altair seems to be by email: pbssales@altair.com, as per http://www.pbsworks.com/SupportGT.aspx?d=Support,-Services-and-Support

I’ll contact them, and then we will se how it goes. As PBSpro is now FOSS (https://en.wikipedia.org/wiki/Free_and_open-source_software), it is possible that more will start offering this kind of assistance.

Sorry to disturb you all with such an easy question.


It sounds like you’re on the right track, please keep us updated on your progress. Each Altair developer has been issued a stick that may be used to poke others when required. :vulcan: